Emergency Medical Dispatcher - Certification Support & Impact

Emergency Telecommunicator Services; Wyoming; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Rawlins, WY seeks Emergency Medical Dispatchers to support urgent medical calls, gather patient information, set response priorities, and coordinate resources.

Duties include receiving calls, confirming location, asking questions, directing ambulances, providing protocol-based instructions, and documenting call processing. A high school diploma and CPR are commonly required; certifications vary by agency.

Qualifications

• High school diploma or equivalent commonly required.
• May require Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Rawlins, WY seeks Emergency Medical Dispatchers to support urgent medical calls, gather patient information, set response priorities, and coordinate resources.

Duties include receiving calls, confirming location, asking questions, directing ambulances, providing protocol-based instructions, and documenting call processing. A high school diploma and CPR are commonly required; certifications vary by agency.