Emergency Medical Dispatcher — 24/7 Critical-Call Operator

Emergency Telecommunicator Services; Rock Springs (WY); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Rock Springs, WY, is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and prioritize responses using approved dispatch protocols.

The role involves protocol-based instructions, coordination of ambulance resources, and documentation for quality reviews. Requires a high school diploma and may require CPR certification; EMT/paramedic credentials vary by vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Rock Springs, WY, is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and prioritize responses using approved dispatch protocols.

The role involves protocol-based instructions, coordination of ambulance resources, and documentation for quality reviews. Requires a high school diploma and may require CPR certification; EMT/paramedic credentials vary by vacancy.