Emergency Medical Dispatcher - Certification Support & Benefits

911 Emergency Communications; Evansville (WI); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Evansville, WI seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather patient and incident information, prioritize responses, and support EMS resource coordination.

Responsibilities include providing protocol-based guidance, relay of scene details, and documentation of calls for quality review. Training, certification, and agency protocols govern the role.

Qualifications

• High school diploma or equivalent required.
• Current Emergency Medical Dispatcher certification preferred/required by vacancy.
• CPR certification may be required. EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Active listening

Education

High school diploma or equivalent

EMD certification

CPR certification

Tools

None

Job description

911 Emergency Communications in Evansville, WI seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather patient and incident information, prioritize responses, and support EMS resource coordination.

Responsibilities include providing protocol-based guidance, relay of scene details, and documentation of calls for quality review. Training, certification, and agency protocols govern the role.