Emergency Medical Dispatcher: Coordinate Urgent Care Responses

911 Emergency Communications; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Madison, WI is seeking qualified Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident details, confirm locations, and establish response priorities using approved protocols.

Responsibilities include providing protocol-based guidance, coordinating ambulance resources, and documenting call information. A high school diploma or equivalent is commonly required; CPR certification may be required and EMT/paramedic

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or GED

CPR Certification

Emergency Medical Dispatcher Certification (may be required)

Job description

911 Emergency Communications in Madison, WI is seeking qualified Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident details, confirm locations, and establish response priorities using approved protocols.

Responsibilities include providing protocol-based guidance, coordinating ambulance resources, and documenting call information. A high school diploma or equivalent is commonly required; CPR certification may be required and EMT/paramedic