Emergency Medical Dispatcher – 24/7 EMS Communications

911 Emergency Communications; Kingston Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Kingston, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather critical details, and coordinate EMS responses. The role involves following approved protocols, maintaining patient confidentiality, and supporting responders in fast-paced environments.

Responsibilities include determining priorities, relaying information to crews, and performing documentation and quality-review tasks during shifts that may include nights, weekends, and

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required.
• EMT or paramedic credentials not universal; verify vacancy requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient’s location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Kingston, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather critical details, and coordinate EMS responses. The role involves following approved protocols, maintaining patient confidentiality, and supporting responders in fast-paced environments.

Responsibilities include determining priorities, relaying information to crews, and performing documentation and quality-review tasks during shifts that may include nights, weekends, and