Emergency Medical Dispatcher - 24/7 Dispatch

County Emergency Communications; Palestine (IL); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Palestine, IL seeks Emergency Medical Dispatchers to handle urgent medical calls, collect critical details, and coordinate ambulance responses. The role requires adherence to approved protocols, ongoing documentation, and coordination with responders to ensure timely patient care.

The position may require CPR certification and completion of dispatcher training as specified by the employing agency, with consideration of rotating shifts and overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Palestine, IL seeks Emergency Medical Dispatchers to handle urgent medical calls, collect critical details, and coordinate ambulance responses. The role requires adherence to approved protocols, ongoing documentation, and coordination with responders to ensure timely patient care.

The position may require CPR certification and completion of dispatcher training as specified by the employing agency, with consideration of rotating shifts and overtime as needed.