Emergency Medical Dispatcher: 24/7 Critical Response

911 Emergency Communications; South Hackensack (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in South Hackensack, NJ, seeks Emergency Medical Dispatchers to collect patient data, prioritize responses, and coordinate EMS resources. Training pathways and sponsor programs may be available, with emphasis on following dispatch protocols and oversight.

Typical duties include receiving medical calls, confirming locations and details, and providing protocol-based guidance while coordinating with responders.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in South Hackensack, NJ, seeks Emergency Medical Dispatchers to collect patient data, prioritize responses, and coordinate EMS resources. Training pathways and sponsor programs may be available, with emphasis on following dispatch protocols and oversight.

Typical duties include receiving medical calls, confirming locations and details, and providing protocol-based guidance while coordinating with responders.