Emergency Medical Dispatcher — 24/7 Critical Response

911 Emergency Communications; Olive Hill (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Olive Hill, KY seeks Emergency Medical Dispatchers to manage urgent calls, verify locations, and coordinate ambulance resources. You will use an approved system to extract essential details, direct responders, and provide protocol-based instructions as needed.

Qualifications include a high school diploma or GED, CPR certification, and dispatcher credentials which may be sponsored. Experience with EMS protocols and strong composure under pressure is highly valued.

Qualifications

• HS diploma or equivalent required.
• CPR certification may be required.
• EMT/paramedic credentials not universal; check vacancy.
• Dispatcher certification may be required or sponsored.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient data and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Calm under pressure

Communication skills

Active listening

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials (not universal)

Tools

Emergency dispatch system

Job description

911 Emergency Communications in Olive Hill, KY seeks Emergency Medical Dispatchers to manage urgent calls, verify locations, and coordinate ambulance resources. You will use an approved system to extract essential details, direct responders, and provide protocol-based instructions as needed.

Qualifications include a high school diploma or GED, CPR certification, and dispatcher credentials which may be sponsored. Experience with EMS protocols and strong composure under pressure is highly valued.