Emergency Medical Dispatcher - 24/7 Critical Response

911 Emergency Communications; Mill Valley (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Mill Valley, CA is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient data, establish priorities, and coordinate resources, providing protocol-based instructions as needed.

Role may require certification and ongoing training; duties include handling calls, confirming locations, and relaying critical information to responders. Rotating shifts and overtime may apply.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification (may be required)

Job description

911 Emergency Communications in Mill Valley, CA is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient data, establish priorities, and coordinate resources, providing protocol-based instructions as needed.

Role may require certification and ongoing training; duties include handling calls, confirming locations, and relaying critical information to responders. Rotating shifts and overtime may apply.