Emergency Medical Dispatcher: 24/7 Critical Response

911 Emergency Communications; Cotulla (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Cotulla is seeking Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather patient and incident details, establish response priorities, and support EMS resources while following approved dispatch protocols.

Responsibilities include providing protocol-based guidance, confirming location data, and documenting calls. Training and CPR certification may be required, with shifts that may include nights, weekends, and overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Sponsored training may be offered or current Emergency Medical Dispatcher certification may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

CPR certification

Job description

911 Emergency Communications in Cotulla is seeking Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather patient and incident details, establish response priorities, and support EMS resources while following approved dispatch protocols.

Responsibilities include providing protocol-based guidance, confirming location data, and documenting calls. Training and CPR certification may be required, with shifts that may include nights, weekends, and overtime as needed.