Emergency Medical Dispatcher — 24/7 Critical Dispatch & Protocols

911 Emergency Communications; Shasta Lake (CA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Shasta, CA seeks Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident details, establish priorities, and coordinate resources and responders.

Responsibilities include protocol-based guidance, documenting calls, and ensuring quality review. Training and certification requirements vary by vacancy and may include CPR and dispatcher credentials.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.
• Emergency Medical Dispatcher certification is preferred or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Attention to detail

Crisis management

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Tools

Approved dispatch system

Job description

911 Emergency Communications in Shasta, CA seeks Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident details, establish priorities, and coordinate resources and responders.

Responsibilities include protocol-based guidance, documenting calls, and ensuring quality review. Training and certification requirements vary by vacancy and may include CPR and dispatcher credentials.