Emergency Medical Dispatcher — 24/7 Critical Dispatch Center

911 Emergency Communications; Pompton Lakes (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Pompton Lakes, NJ, is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, and guide responders under approved medical dispatch protocols.

Ideal candidates hold an EMD certification and CPR, with a willingness to obtain required certifications. Duties include call processing, prioritizing responses, and coordinating ambulance resources according to established procedures.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Multitasking

Team coordination

Education

Emergency Medical Dispatcher certification

CPR certification

Tools

CPR protocol knowledge

Job description

911 Emergency Communications in Pompton Lakes, NJ, is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, and guide responders under approved medical dispatch protocols.

Ideal candidates hold an EMD certification and CPR, with a willingness to obtain required certifications. Duties include call processing, prioritizing responses, and coordinating ambulance resources according to established procedures.