Emergency Medical Dispatcher - 24/7 Critical Dispatch

911 Emergency Communications; Chacon (NM); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Certification support

Shift premiums

Other benefits depend on the org

Job summary

911 Emergency Communications in Chacon, NM seeks Emergency Medical Dispatchers to handle urgent medical calls, gather essential information, prioritize response, and coordinate EMS resources according to established protocols.

Responsibilities include taking calls, confirming locations, providing approved pre-arrival guidance when needed, and maintaining accurate records while supporting continuous operations that may include overnight shifts and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be preferred depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.
• Work involves extended console work, headset use, and data entry.

Skills

Communication

Multitasking

Data entry

Decision making

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Chacon, NM seeks Emergency Medical Dispatchers to handle urgent medical calls, gather essential information, prioritize response, and coordinate EMS resources according to established protocols.

Responsibilities include taking calls, confirming locations, providing approved pre-arrival guidance when needed, and maintaining accurate records while supporting continuous operations that may include overnight shifts and overtime.