EMS Emergency Dispatcher — 24/7 Critical Patient Coordination

Emergency Telecommunicator Services; Alcalde (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education support

Job summary

Emergency Telecommunicator Services in Alcalde, NM, seeks an Emergency Medical Dispatcher to handle high-urgency medical calls and coordinate responders. A strong emphasis on accurate data collection, priority setting, and protocol-based instructions supports patient care in critical moments.

Applicants typically hold a high school diploma with dispatcher certification, CPR training, and related coursework. Roles may involve overnight shifts, weekends, and overtime per unit needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

Emergency Telecommunicator Services in Alcalde, NM, seeks an Emergency Medical Dispatcher to handle high-urgency medical calls and coordinate responders. A strong emphasis on accurate data collection, priority setting, and protocol-based instructions supports patient care in critical moments.

Applicants typically hold a high school diploma with dispatcher certification, CPR training, and related coursework. Roles may involve overnight shifts, weekends, and overtime per unit needs.