Emergency Medical Dispatcher — Fast-Paced 911 Communications

911 Emergency Communications; Cleveland (NM); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Shift premiums

Job summary

911 Emergency Communications in Chacon, NM is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather vital details, and coordinate EMS resources. The dispatcher applies approved protocols and may provide pre-arrival instructions as needed while ensuring accurate documentation and communication with responders.

Required qualifications typically include a high school diploma or equivalent, with possible sponsorship for training and EMD certification.

Qualifications

• High school diploma or recognized equivalent commonly required.
• EMD certification or equivalent training may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Chacon, NM is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather vital details, and coordinate EMS resources. The dispatcher applies approved protocols and may provide pre-arrival instructions as needed while ensuring accurate documentation and communication with responders.

Required qualifications typically include a high school diploma or equivalent, with possible sponsorship for training and EMD certification.