Emergency Medical Dispatcher – 24/7 Critical Calls

911 Emergency Communications; Bourbonnais (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Bourbonnais, IL is seeking an Emergency Medical Dispatcher to support urgent medical incidents by gathering patient data, establishing response priorities, and coordinating resources. Responsibilities include receiving calls, confirming location, asking questions, determining priority, and dispatching ambulances within approved protocols.

Qualifications include a high school diploma and possible CPR certification; EMT/paramedic credentials are not universally

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or GED

Job description

911 Emergency Communications in Bourbonnais, IL is seeking an Emergency Medical Dispatcher to support urgent medical incidents by gathering patient data, establishing response priorities, and coordinating resources. Responsibilities include receiving calls, confirming location, asking questions, determining priority, and dispatching ambulances within approved protocols.

Qualifications include a high school diploma and possible CPR certification; EMT/paramedic credentials are not universally