Emergency Medical Dispatcher - 24/7 Critical Call Handler

911 Emergency Communications; Eagle Rock (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Eagle Rock, MO seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources. You will confirm locations, gather critical data, and apply approved protocols to guide responders while maintaining patient safety.

Positions may require CPR/EMD training and adherence to medical dispatch oversight. The role supports continuous operations, including overnight or weekend shifts, with potential overtime per agency needs.

Qualifications

• High school diploma or recognized equivalent.
• CPR certification may be required.
• EMD certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma

EMD certification (Emergency Medical Dispatcher)

Job description

911 Emergency Communications in Eagle Rock, MO seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources. You will confirm locations, gather critical data, and apply approved protocols to guide responders while maintaining patient safety.

Positions may require CPR/EMD training and adherence to medical dispatch oversight. The role supports continuous operations, including overnight or weekend shifts, with potential overtime per agency needs.