Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Lancaster (Lancaster County); On-site; USD 42,000 - 70,000; Full time

Job summary

911 Emergency Communications in Quarryville, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather critical patient data, and coordinate ambulance resources. You will follow approved protocols and provide instructions before responders arrive, guided by the employer’s dispatch oversight and certification requirements.

Successful candidates typically have a high school diploma or equivalent.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Employer may sponsor training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the approved medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Quarryville, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather critical patient data, and coordinate ambulance resources. You will follow approved protocols and provide instructions before responders arrive, guided by the employer’s dispatch oversight and certification requirements.

Successful candidates typically have a high school diploma or equivalent.