Emergency Medical Dispatcher: 24/7 Care Coordination

911 Emergency Communications; Nappanee (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Nappanee, IN seeks Emergency Medical Dispatchers to coordinate call intake and response for medical emergencies. You will verify locations and instructions, manage priority dispatch, and provide protocol-based guidance to responders, with overtime and rotating schedules as needed.

Role requires a high school diploma or equivalent, CPR and EMD certification, and compliance with medical dispatch protocols; EMT/paramedic credentials vary by vacancy.

Qualifications

• High school diploma or recognized equivalent required.
• Certified Emergency Medical Dispatcher (EMD) certification prior to appointment may be required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; verify vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

CPR certification

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Nappanee, IN seeks Emergency Medical Dispatchers to coordinate call intake and response for medical emergencies. You will verify locations and instructions, manage priority dispatch, and provide protocol-based guidance to responders, with overtime and rotating schedules as needed.

Role requires a high school diploma or equivalent, CPR and EMD certification, and compliance with medical dispatch protocols; EMT/paramedic credentials vary by vacancy.