Emergency Medical Dispatcher — 24/7 Call Triage & Dispatch

County Emergency Communications; Marshalltown (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

County Emergency Communications in Marshalltown, IA seeks Emergency Medical Dispatchers to support urgent medical calls. Dispatchers use approved protocols to gather information, assign priorities, and coordinate EMS resources from a central console.

Duties include receiving calls, confirming location and callback details, asking questions about condition, determining priority, and relaying information to responders. Some positions may require CPR certification and sponsored training.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Marshalltown, IA seeks Emergency Medical Dispatchers to support urgent medical calls. Dispatchers use approved protocols to gather information, assign priorities, and coordinate EMS resources from a central console.

Duties include receiving calls, confirming location and callback details, asking questions about condition, determining priority, and relaying information to responders. Some positions may require CPR certification and sponsored training.