Emergency Medical Dispatcher — 24/7 Call Center

911 Emergency Communications; Mercury (NV); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Mercury, NV seeks Emergency Medical Dispatchers to help callers and coordinate urgent responses. You will gather patient details, establish priorities, and follow agency protocols to support responders.

Responsibilities include receiving calls, confirming location, caller information, asking approved questions, determining priorities, dispatching resources, and relaying scene details to responders. Shift work may include nights, weekends, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

Job description

911 Emergency Communications in Mercury, NV seeks Emergency Medical Dispatchers to help callers and coordinate urgent responses. You will gather patient details, establish priorities, and follow agency protocols to support responders.

Responsibilities include receiving calls, confirming location, caller information, asking approved questions, determining priorities, dispatching resources, and relaying scene details to responders. Shift work may include nights, weekends, and overtime.