Emergency Medical Dispatcher

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated individual to coordinate emergency and non-emergency requests for their ambulance services. This role is crucial in ensuring efficient communication and patient transportation to and from medical facilities. The ideal candidate will thrive in a fast-paced environment, utilizing their customer service skills and communication expertise to support the medical team and enhance patient care. With a commitment to diversity and inclusion, this organization offers a supportive workplace where employees can grow and succeed in their careers. If you are passionate about making a difference in healthcare, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Package

Flexible Savings Accounts

Qualifications

• High school diploma/GED required; EMT certification preferred.
• 1 year of customer service or dispatching experience needed.

Responsibilities

• Coordinate requests for ambulance services and patient transportation.
• Provide pre-arrival instructions to 911 callers.

Skills

Customer Service

Communication Skills

Radio Communications

Basic Computer Knowledge

Education

High School Diploma/GED

Tools

Emergency Medical Dispatch Certification

CPR Certification

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.

Qualifications

High school diploma/GED. One year of customer service, call center or dispatching experience.

Additional Qualifications

EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.

License or Certification

Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.

Exemption Status

Nonexempt

Compensation Detail

$28.40 - $42.61 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Dependent upon openings at the time of offer. Shifts are 12 hours. Day, Night, and rotation shifts typically available.

Weekend Schedule

Typically every other weekend

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer, Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Tammy Pfeifer