Emergency Medical Dispatch Specialist (24/7 Ops)

County Emergency Communications; Osseo (MI); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Osseo, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather critical data, and coordinate ambulance resources under approved protocols.

Qualified applicants may have a high school diploma, CPR certification, and EMS dispatcher credentials where required. Training and certification pathways vary by agency and assignment.

Qualifications

• High school diploma or equivalent.
• EMD certification may be required.
• CPR certification may be required. EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Osseo, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather critical data, and coordinate ambulance resources under approved protocols.

Qualified applicants may have a high school diploma, CPR certification, and EMS dispatcher credentials where required. Training and certification pathways vary by agency and assignment.