Emergency Inside Sales & Dispatch Coordinator

Restoration Alliance of Tacoma LLC; Tacoma (WA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) with match

Job summary

Restoration Alliance of Tacoma LLC in Tacoma, WA is seeking an Inside Sales Coordinator who will be the first point of contact for emergencies.

You will handle calls, gather details, sign paperwork electronically, and schedule crews, with discretion to dispatch on-site as needed. This is not a scripted call center role.

The position offers full-time hours, a competitive hourly pay, and a monthly performance bonus in addition to base pay.

Qualifications

• 2+ years in inside sales, customer service, dispatch, scheduling, insurance intake, or a similar phone-based role.
• Steady, reassuring phone presence that keeps callers engaged.
• Strong attention to detail with accurate notes.
• Comfort with technology and learning new systems quickly.
• Good judgment under pressure with ability to elevate when needed.
• Willingness to share rotating after-hours and weekend on-call schedule.

Responsibilities

• Answer inbound calls from property owners, managers, insurance adjusters, and referral partners.
• Gather the full loss details and determine the fastest path forward.
• Schedule crews, dispatch field specialists, or connect callers to the right team member.
• Respond to online inquiries from website and platforms; speed matters.
• Coordinate with dispatch and production to meet promised arrival times.
• Follow up with undecided customers to prevent gaps.
• Keep precise records and notes to support the team.

Skills

Inside sales

Customer service

Dispatch

Scheduling

Insurance intake

Phone-based role

Job description

Restoration Alliance of Tacoma LLC in Tacoma, WA is seeking an Inside Sales Coordinator who will be the first point of contact for emergencies.

You will handle calls, gather details, sign paperwork electronically, and schedule crews, with discretion to dispatch on-site as needed. This is not a scripted call center role.

The position offers full-time hours, a competitive hourly pay, and a monthly performance bonus in addition to base pay.