Emergency Housing & Family Support Specialist

St. Matthew's House (Southwest Florida); Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Matthew’s House in Southwest Florida seeks a Program Staff member to support the Emergency Housing program.

You will handle daily tasks per program guidelines, maintain boundaries, and report with clarity and compassion. Responsibilities include shift coverage (including evenings and weekends), documenting in Mission Tracker, aiding with family programming, coordinating intake, and guiding residents with respect.

Qualifications

• Education: High School Diploma or equivalent; some college preferred.
• Experience: Experience working with addiction and mental health a plus.
• Confidentiality: HIPAA compliance required.
• Mental/Visual Demands: Normal mental and visual capabilities.
• Physical Demands: Stand for 4 hours; lift up to 25 pounds.
• Working Conditions: Normal office environment.

Responsibilities

• Provide support to the Emergency Housing program per guidelines.
• Enter objective documentation into Mission Tracker.
• Check daily to ensure residents' living areas are maintained per guidelines.
• Assist in directing child care, school enrollment, and other family programming responsibilities.
• Supervise family dorms and maintain cleanliness.
• Create structured routines and program guidelines with families.
• Prepare and maintain objective case notes and follow up as needed.
• Assess needs to create referrals to agencies per case plan.

Skills

Conflict resolution

Verbal communication

Written communication

Teamwork

Organization

Education

High School Diploma or equivalent

Job description

St. Matthew’s House in Southwest Florida seeks a Program Staff member to support the Emergency Housing program.

You will handle daily tasks per program guidelines, maintain boundaries, and report with clarity and compassion. Responsibilities include shift coverage (including evenings and weekends), documenting in Mission Tracker, aiding with family programming, coordinating intake, and guiding residents with respect.