Crisis Care Program Assistant

Mission House; Florida; Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Sick time

Descripción de la vacante

Mission House, Inc. in Jacksonville Beach, FL is seeking a Crisis Care Program Assistant to support the Crisis Care Program Director in delivering meals, showers, clothing, and supportive services to clients experiencing homelessness.

You will help maintain records, coordinate with volunteers, and ensure quality care aligned with Mission House guidelines. This role requires a Food Safety Manager certification within 90 days, strong organizational and communication skills, and the ability to

Formación

• Food Safety Manager certification within 90 days of hire or proof of current certification.
• Strong organizational skills to manage multiple tasks with detail.
• Ability to build consensus, de-escalate crises, and conduct respectful conversations.
• Strong interpersonal skills to relate with staff and volunteers.
• Excellent written and verbal communication.
• Proficient computer use and MS Office.
• Adherence to dress code (uniform or business casual).
• Must have valid Florida identification.
• Annual Motor Vehicle Record check.
• Compliance with insurance requirements if driving for work.

Responsabilidades

• Engage clients to access meals, showers, clean clothing, and toiletries.
• Maintain meal and shower lists and supervise client areas.
• Assist clients in accessing case management and other Mission House programs.
• Apply client-centered problem-solving and de-escalation techniques.
• Enter client data in HMIS.
• Follow evidence-based homeless service practices (Motivational Interviewing, Harm Reduction, Housing First).
• Submit required forms and documentation for activities.
• Collaborate across Mission House programs to achieve mission.
• Maintain confidentiality of clients, staff, and volunteers.
• Attend conferences, workshops, and staff meetings; support events.

Conocimientos

Food Safety Manager certification

Organization

Crisis de-escalation

Interpersonal skills

Written and oral communication

MS Office proficiency

Attention to detail

Dress code adherence

Florida ID validity

Background check compliance

Educación

Experience in non-profit social services

Herramientas

Microsoft Office

Descripción del empleo

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Social Services

Description

Hours: Various days and shifts

Pay: $16.00 per hour

Benefits: Paid vacation, and sick time

Location: Jacksonville Beach, FL

Position summary:

The Mission House Crisis Care Program Assistant position works with the Crisis Care Program Director to ensure delivery of services and programs to Mission House clients experiencing homelessness. Crisis Care Program Assistant ensure access to, and the delivery of, meals and shower services to Mission House clients. Program Assistants work with clients directly to encourage and support program and service utilization, and assist clients in understanding Mission House programs, services, and guidelines. Crisis Care Program Assistants also perform duties relevant to service provision in conjunction with volunteers, including, but not limited to, cooking and serving meals; distributing clothing and toiletries; and reporting, sorting, and storing donations. Crisis Care Program Assistants are responsible for maintaining complete and accurate client records supportive of the mission and vision of Mission House, Inc.

The Crisis Care Program Assistant position is aware of emotional and practical needs of clients and staff members in all interactions, offering positive and constructive feedback regarding quality of work and effort of clients and coworkers. The employee adjusts priorities and schedules to meet specific client, program and agency needs. All universal precautions and infection control techniques are followed, and employee reports and/or corrects any safety, cleanliness and comfort issues of clients, staff or volunteers. The employee understands and demonstrates their own role in facility safety plans and procedures for emergencies.

Position responsibilities:

• Engage clients in program and service utilization by facilitating access to, and delivery of, meals, showers, clean clothing, and toiletries
• Maintain and manage meal and shower lists for clients during program hours, while supervising all client areas
• Assist clients in accessing case management services, and other Mission House programs and services
• Engage with clients utilizing client-centered framework, problem-solving, and de-escalation skills
• Utilize ClientTrack Homeless Management Information System (HMIS) to enter client data
• Have knowledge of and utilize evidence-based practices for homeless services delivery, such as Motivational Interviewing, Harm Reduction, and Housing First
• Utilize and submit appropriate forms and documentation to report on all activities
• Collaborate across Mission House programs, as needed, to ensure mission is achieved
• Maintain confidentiality of all persons, staff, clients, patients, volunteers, and their information
• Participate in conferences, workshops, special projects and staff meetings, as assigned
• Represent Mission House professionally and assist during Mission House events, as directed
• Perform all other duties, as assigned, to meet organizational goals

Required Skills/Abilities:

• Ability to complete Food Safety Manager certification within ninety days of hire, or provide proof of current certification
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail
• Ability to build consensus and resolve conflict; manage and de-escalate crisis situations; exhibits willingness and ability to have respectful difficult conversations
• Strong interpersonal skills and the ability to build relationships with varied stakeholders, including staff and volunteers
• Ability to listen and accept feedback constructively
• Exhibit and uphold ethical standards
• Exceptional communication ability, both written and oral
• Proficient in computer use, and Microsoft Office suite
• Adherence to uniform or business casual dress code
• Must have valid Florida identification
• Must have acceptable annual Motor Vehicle Record check
• Must adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident), if driving a personal vehicle for work-related purposes
• Must pass a Level II background check

Education and Experience:

• Experience working within non-profit social services field
• Knowledge of basic social services direct service principles and best practices, including ethics and boundaries
• Knowledge of community resources

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must be able to navigate various departments of the organization's physical premises

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Mission House, Inc. is an equal opportunity employer and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.

Position Requirements

Required Skills/Abilities:

• Ability to complete Food Safety Manager certification within ninety days of hire, or provide proof of current certification
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail
• Ability to build consensus and resolve conflict; manage and de-escalate crisis situations; exhibits willingness and ability to have respectful difficult conversations
• Strong interpersonal skills and the ability to build relationships with varied stakeholders, including staff and volunteers
• Ability to listen and accept feedback constructively
• Exhibit and uphold ethical standards
• Exceptional communication ability, both written and oral
• Proficient in computer use, and Microsoft Office suite
• Adherence to uniform or business casual dress code
• Must have valid Florida identification
• Must have acceptable annual Motor Vehicle Record check
• Must adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident), if driving a personal vehicle for work-related purposes
• Must pass a Level II background check

Education and Experience:

• Experience working within non-profit social services field
• Knowledge of basic social services direct service principles and best practices, including ethics and boundaries
• Knowledge of community resources

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must be able to navigate various departments of the organization's physical premises

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Mission House, Inc. is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.

Full-Time/Part-Time:

Position Crisis Care Program Assistant

Close Date

Number of Openings 2

Number Filled 0

Exempt/Non-Exempt Non-Exempt

Open Date 11/2/2026

Location Mission House

About the Organization

This position is currently accepting applications.