Emergency Fire Dispatcher - Critical Communications

911 Emergency Communications; Boiling Springs (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Boiling Springs, NC is seeking Fire Dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies handled by fire services. They receive incident information, alert appropriate resources, and maintain communication with responding crews.

This role requires organized information handling and clear radio communication. Dispatchers must keep incident details current while following established response plans and directions from

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Radio communication

Attention to detail

Data entry

Record keeping

Education

High school diploma or GED

Tools

Computer systems

Maps

Job description

911 Emergency Communications in Boiling Springs, NC is seeking Fire Dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies handled by fire services. They receive incident information, alert appropriate resources, and maintain communication with responding crews.

This role requires organized information handling and clear radio communication. Dispatchers must keep incident details current while following established response plans and directions from