Emergency Facilities Dispatcher

Spectrum Health; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay

Traditional and Roth 401(k) retirement

Job summary

Corewell Health is seeking a Facilities Operations Specialist at Butterworth Hospital in Grand Rapids. You will serve as the primary contact for receiving and triaging facility requests, coordinating with supervisors, trades, and contractors, and ensuring timely maintenance and safety compliance.

Responsibilities include monitoring fire alarms and building systems, assigning work orders, and assisting patients and visitors with directions and access.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of relevant experience preferred.
• Telecommunications experience preferred.
• Experience in hospital or dispatch environment is a plus.

Responsibilities

• Receive, triage, and distribute requests for facilities and related services.
• Coordinate with supervisors, trades, and contractors to ensure timely maintenance.
• Monitor emergency systems and respond to alarms and incidents.
• Create and assign work orders; track status and closure of requests.
• Assist customers with directions, escorts, and access needs as required.

Skills

Customer service

Emergency handling

Communication

Facility operations

Work management software

Education

High School Diploma

Job description

Corewell Health is seeking a Facilities Operations Specialist at Butterworth Hospital in Grand Rapids. You will serve as the primary contact for receiving and triaging facility requests, coordinating with supervisors, trades, and contractors, and ensuring timely maintenance and safety compliance.

Responsibilities include monitoring fire alarms and building systems, assigning work orders, and assisting patients and visitors with directions and access.