Emergency Dispatcher Trainee & Telecommunicator (Entry-Level)

Emergency Telecommunicator Services; Battle Creek (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Athens, MI is seeking an entry-level Dispatcher Trainee to join a public safety communications team. Trainees learn emergency call-taking procedures, agency terminology, and how to confirm locations and gather incident details while developing typing and CAD skills.

You will study service-area geography, radio procedures, and unit-status monitoring, observing and performing duties under supervision as you complete assessments and training milestones.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills and clear communication required.
• Accurate typing and willingness to receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication

Computer basics

Customer service

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Athens, MI is seeking an entry-level Dispatcher Trainee to join a public safety communications team. Trainees learn emergency call-taking procedures, agency terminology, and how to confirm locations and gather incident details while developing typing and CAD skills.

You will study service-area geography, radio procedures, and unit-status monitoring, observing and performing duties under supervision as you complete assessments and training milestones.