Emergency Dispatcher & Surveillance Operator

Spotlight 29 Casino; Coachella (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Spotlight 29 Casino is seeking a dedicated dispatcher to handle emergency and routine calls, relay information to guests, and dispatch necessary personnel. The role includes monitoring security cameras and maintaining comprehensive logs for incident tracking.

Responsibilities also cover operating radio/phone systems, enforcing game security standards, and coordinating with other departments as needed. A High School Diploma and dispatching experience are preferred, with background checks and

Qualifications

• Must possess a High School Diploma or equivalent.
• Previous dispatching experience preferred.
• Must be able to operate telephone and radio equipment and surveillance systems.

Responsibilities

• Provide outstanding customer service to guests and employees by upholding our service standards.
• Receive and record incoming and outgoing calls on telephone and radio equipment.
• Dispatch manpower and equipment in emergencies and routine calls for service.
• Maintain logs of security and dispatch records and manage keys/visitor logs.
• Operate Axiom System and Surveillance System to monitor premises.

Skills

Dispatching experience

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Axiom System

Surveillance System

Job description

Spotlight 29 Casino is seeking a dedicated dispatcher to handle emergency and routine calls, relay information to guests, and dispatch necessary personnel. The role includes monitoring security cameras and maintaining comprehensive logs for incident tracking.

Responsibilities also cover operating radio/phone systems, enforcing game security standards, and coordinating with other departments as needed. A High School Diploma and dispatching experience are preferred, with background checks and