Emergency Dispatcher Supervisor

University of Alaska - External Careers; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement options

Annual leave

12 paid holidays

Tuition waivers for employees and for/

Job summary

The University of Alaska Police Department is seeking an administrative professional with dispatching experience to join the Anchorage UPD team. The role focuses on supervising dispatchers, APSIN-certification, and delivering efficient service in a 24-hour operation.

Ideal candidates will have five years of dispatching experience with two years in supervision, strong multitasking and communication skills, and the ability to remain calm under pressure in a fast-paced environment.

Qualifications

• High school diploma or equivalent and five years relevant dispatching experience with two years of supervisory, training or lead role.
• APCO PST, CTO, and CJIS-related certifications within one year of appointment.
• Alaska APSIN New User / Query, Full Access, TAC and CJIS Security certifications.

Responsibilities

• Supervise, train, and APSIN-certify dispatchers while serving as a Terminal Services Officer (TSO).
• Receive, interpret, prioritize, and respond effectively to critical information in a fast-paced environment.
• Support departmental goals within a structured law enforcement setting and manage rotating shifts, recalls, and mission-critical duties.

Skills

Multitasking

Communication

Interpersonal skills

Supervisory experience

Ability to work under pressure

Education

High school diploma or equivalent

Job description

The University Police Department provides safety services for the Anchorage campus and residential halls. Made up of sworn officers, a chief, sergeants, dispatchers, non-sworn security, civilian records professionals, and student workers, we show up every day to help students accomplish their educational goals in peace and safety. Emergency dispatchers gather, correlate, prioritize and analyze all pertinent information regarding emergency and non-emergency situations, in order to establish proper UPD response/procedure and requirements. They solve complex problems daily using established guidelines and procedures in order to provide correct safety, security and services for the general public and police officers.

This position requires a highly organized and detail-oriented administrative professional with strong multitasking, communication, and interpersonal skills. Demonstrates the ability to receive, interpret, prioritize, and respond effectively to critical information in a fast-paced, high-pressure environment. Skilled in supervising, training, and APSIN-certifying dispatchers while serving as a Terminal Services Officer (TSO). Capable of managing competing priorities, maintaining operational efficiency, and supporting departmental goals within a structured law enforcement environment. Committed to professionalism, accountability, and readiness to meet the demands of a 24-hour operation, including rotating shifts, weekends, holidays, emergency recall, and mission-critical responsibilities.

The UAA community has identified four core competencies at the heart of quality at UAA. These qualities are core to everything we do:

• Effective Communication - The knowledge and skills necessary to engage in effective communication in diverse contexts and formats, including public speaking.
• Creative and critical thinking - The knowledge and skills necessary for the critical exploration of issues, ideas, artifacts, and events in order to creatively design, evaluate, and implement a strategy to answer complex questions or achieve a desired goal.
• Intercultural Fluency - The knowledge and skills necessary to promote effective and appropriate interaction in a variety of cultural contexts, particularly in terms of the diverse populations of Alaska.
• Personal, Professional, and Community Responsibility.

To thrive in this role, the successful candidate will have five years of dispatching experience with two years supervising. They must be able to multitask in a fast pace environment while being able to keep their composure during high stress situations.

Minimum Qualifications:

High school diploma or equivalent and five years relevant dispatching experience with two years of experience in a supervisory, training or lead role, or an equivalent combination of training and experience.

Certifications:

Within the first year of appointment will have or be able to obtain:

• APCO Public Safety Telecommunicator (PST)
• Communications Training Officer (CTO)
• Communications Center Supervisor Course
• Alaska APSIN New User / Query, Full Access, TAC
• CJIS Security

Position Details:

This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 80, based on education and experience.

We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed.

If you have any questions regarding this position, please contact Chief Jeff Earle, UAA UPD at [e-mail].

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

*As a condition of employment, the final candidate must submit a UAA-UPD F3 Nonsworn Applicant Personal History Statement, successfully pass a criminal background check, and obtain a FBI & Alaska Department of Public Safety CJIS Security Clearance. You must be a U.S. Citizen or U.S. National and provide this confirmation in your resume or cover letter.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska (UA) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report whichcontains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension. Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [e-mail]/907-786-1214 or [e-mail].

UAF Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus. Online: https://uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus. Online: https://uas.alaska.edu/compliance/clery-act/annual-security-reports.html. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or [e-mail].