Emergency Dispatcher — Public Safety Communications

Fort Bend County; Richmond (TX); On-site; USD 33,000 - 41,000; Full time

Job summary

Fort Bend County Sheriff's Office in Richmond, Texas, seeks a Telecommunications Officer I to handle 911 dispatch, gather and prioritize information, and maintain critical systems. The role requires calm communication under pressure and strong typing, with required tests and certifications pursued after hire.

The position includes working various shifts, adhering to procedures, and coordinating with multiple agencies to ensure rapid, accurate response and safety for the public.

Qualifications

• 1-year full-time customer service based work-related experience.
• Ability to calmly defuse distressed citizens on the phone.
• Ability to dispatch by radio, prioritize calls, and log incident details.
• Must maintain emotional control under stressful situations.
• Must pass required tests including Criti-call and data-entry/dispatch simulations.

Responsibilities

• Calm distressed citizens and defuse critical situations on the phone to collect, evaluate, and prioritize incoming information from callers.
• Dispatch by radio, prioritizing calls for service, managing incidents, units and resources, and logging incident details.
• Communicate and liaise with command staff, employees, other agencies, and the public in a knowledgeable, efficient, and courteous manner.
• Maintain familiarity with Fort Bend County geography and ensure accuracy of records (TCIC/NCIC).
• Maintain confidentiality of information related to department operations and testing requirements.

Skills

Customer service

Communication skills

Stress management

Typing 35 wpm

Education

High School Diploma/GED

TCOLE Intermediate/Advanced/Master

Job description

Fort Bend County Sheriff's Office in Richmond, Texas, seeks a Telecommunications Officer I to handle 911 dispatch, gather and prioritize information, and maintain critical systems. The role requires calm communication under pressure and strong typing, with required tests and certifications pursued after hire.

The position includes working various shifts, adhering to procedures, and coordinating with multiple agencies to ensure rapid, accurate response and safety for the public.