Emergency Dispatcher – Police, Fire & EMS

Regional 911 Intake Solutions; Pea Ridge (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid leave

Continuing education

Retirement benefits

Job summary

Regional 911 Intake Solutions in West Ridge, AR seeks Police/Fire/EMS Dispatchers to coordinate emergency responses across agencies. In a combined communications environment, you process calls and assign units while maintaining calm under pressure.

The role requires clear communication, situational awareness, and adherence to procedures. Applicants typically have a high school diploma and may need credentials or cross-training depending on the agency.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies provide cross-training.
• Credentials may be required depending on assignment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Job description

Regional 911 Intake Solutions in West Ridge, AR seeks Police/Fire/EMS Dispatchers to coordinate emergency responses across agencies. In a combined communications environment, you process calls and assign units while maintaining calm under pressure.

The role requires clear communication, situational awareness, and adherence to procedures. Applicants typically have a high school diploma and may need credentials or cross-training depending on the agency.