Emergency Dispatcher — Police, Fire & EMS

Regional 911 Intake Solutions; Flower Mound (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Shift differentials and continuing ed

Job summary

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers in Mound, TX. Responsibilities include processing calls for police, fire, rescue, and medical assistance, verifying locations and hazards, prioritizing and routing calls, and coordinating multi-agency responses.

Applicants typically need a high school diploma or equivalent and may require credentials depending on assignment. The role may involve nights, weekends, holidays, and overtime as part of a combined dispatch center.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers in Mound, TX. Responsibilities include processing calls for police, fire, rescue, and medical assistance, verifying locations and hazards, prioritizing and routing calls, and coordinating multi-agency responses.

Applicants typically need a high school diploma or equivalent and may require credentials depending on assignment. The role may involve nights, weekends, holidays, and overtime as part of a combined dispatch center.