Emergency Dispatcher: Police/Fire/EMS

Regional 911 Intake Solutions; Birmingham (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Paid leave

Employee assistance

Continuing education

Job summary

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatcher opportunities in Merizo. Dispatchers coordinate emergency responses across law enforcement, fire services, and EMS, processing calls and managing radio assignments in a combined environment.

The role requires understanding of procedures, clear communication, and the ability to prioritize under changing conditions within training and authority limits.

Qualifications

• High school diploma or equivalent commonly required in dispatch roles.
• Public safety credentials may be required depending on assignment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Skills

Multitasking

Communication

Calm under pressure

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatcher opportunities in Merizo. Dispatchers coordinate emergency responses across law enforcement, fire services, and EMS, processing calls and managing radio assignments in a combined environment.

The role requires understanding of procedures, clear communication, and the ability to prioritize under changing conditions within training and authority limits.