24/7 Emergency Dispatcher — Police, Fire & EMS

Regional 911 Intake Solutions; Jackson (MS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Retirement benefits

Paid leave and education support

Job summary

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers for Merizo. The role involves processing requests across police, fire, and EMS, verifying incident details, and routing calls per approved plans in a high-pressure, multi-agency environment.

Employers require cross-training and various credentials, with rotating shifts that may include nights, weekends, holidays, and overtime. A high school diploma is commonly required and ongoing training is provided.

Qualifications

• High school diploma or equivalent required.
• Public safety credentials may be required depending on assignment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline-specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Skills

Communication skills

Multitasking

Attention to detail

Stress management

Education

High school diploma

Tools

Radio dispatch systems

Job description

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers for Merizo. The role involves processing requests across police, fire, and EMS, verifying incident details, and routing calls per approved plans in a high-pressure, multi-agency environment.

Employers require cross-training and various credentials, with rotating shifts that may include nights, weekends, holidays, and overtime. A high school diploma is commonly required and ongoing training is provided.