Emergency Dispatch Specialist: Police/Fire/EMS

Regional 911 Intake Solutions; Springfield (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Retirement benefits

Paid leave

Job summary

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers for Merizo. In a combined communications environment, you will coordinate emergency responses across police, fire and medical services and process calls.

You will verify locations and incident details, apply appropriate procedures, dispatch units, and monitor radio traffic while maintaining incident records and interagency communications.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers for Merizo. In a combined communications environment, you will coordinate emergency responses across police, fire and medical services and process calls.

You will verify locations and incident details, apply appropriate procedures, dispatch units, and monitor radio traffic while maintaining incident records and interagency communications.