Emergency Communications Dispatcher - Police, Fire & EMS

Regional 911 Intake Solutions; Fort Wayne (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers for Merizo. In a combined communications environment, you will process calls and manage radio assignments across police, fire, and EMS agencies.

You will verify locations, incident details, and hazards while following approved response plans. Responsibilities include dispatching units, coordinating multi‑agency responses, monitoring radio traffic, and maintaining incident records.

Qualifications

• High school diploma or equivalent is commonly required.
• Public safety dispatchers must coordinate across agencies.
• Ability to process and prioritize calls.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline‑specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Skills

Multitasking

Clear communication

Public safety protocols

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers for Merizo. In a combined communications environment, you will process calls and manage radio assignments across police, fire, and EMS agencies.

You will verify locations, incident details, and hazards while following approved response plans. Responsibilities include dispatching units, coordinating multi‑agency responses, monitoring radio traffic, and maintaining incident records.