Emergency Dispatcher | Critical Call Triage & Response

911 Emergency Communications; Milton (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

911 Emergency Communications in Milton, WV is seeking a dispatcher to handle emergency and nonemergency calls within the service area. The role involves verifying addresses, callback numbers, incident details, and safety concerns, and initiating appropriate responses.

Ideal candidates will have a high school diploma or GED, strong typing, active listening, clear speech, and basic computer skills. The job focuses on accurate record-keeping, confidentiality, and working within agency procedures

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Milton, WV is seeking a dispatcher to handle emergency and nonemergency calls within the service area. The role involves verifying addresses, callback numbers, incident details, and safety concerns, and initiating appropriate responses.

Ideal candidates will have a high school diploma or GED, strong typing, active listening, clear speech, and basic computer skills. The job focuses on accurate record-keeping, confidentiality, and working within agency procedures