Emergency Dispatcher: Calm, Rapid Response

911 Emergency Communications; Percy (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Overtime pay

Job summary

911 Emergency Communications in Percy, IL seeks dedicated dispatchers to connect callers with police, fire, or EMS. You may receive emergency and nonemergency calls, confirm locations, and coordinate resources according to agency procedures.

This role requires calm communication, quick decision-making, and the ability to multitask across radio and CAD systems. Some agencies may require certification or prior experience; others hire entry-level applicants.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Radio communication equipment

Job description

911 Emergency Communications in Percy, IL seeks dedicated dispatchers to connect callers with police, fire, or EMS. You may receive emergency and nonemergency calls, confirm locations, and coordinate resources according to agency procedures.

This role requires calm communication, quick decision-making, and the ability to multitask across radio and CAD systems. Some agencies may require certification or prior experience; others hire entry-level applicants.