Emergency Dispatcher - 24/7 Public Safety Call Center

911 Emergency Communications; Patterson Springs (NC); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Professional training

Résumé du poste

911 Emergency Communications in Patterson, NC seeks qualified dispatchers to connect callers with police, fire, or medical responders. This role requires calm communication, precise information gathering, and the ability to manage multiple radio and computer systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, entering data into CAD, and coordinating responders.

Qualifications

• High school diploma or GED commonly required.
• Accurate typing, active listening and clear speech are essential.
• Basic computer proficiency and ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Connaissances

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Formation

High school diploma or GED

Outils

CAD systems

Description du poste

911 Emergency Communications in Patterson, NC seeks qualified dispatchers to connect callers with police, fire, or medical responders. This role requires calm communication, precise information gathering, and the ability to manage multiple radio and computer systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, entering data into CAD, and coordinating responders.