Emergency Dispatch Specialist - School District Ops

Cherry Creek Schools; Centennial (CO); In loco; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Descrizione del lavoro

Cherry Creek Schools is seeking a Dispatcher/Operator to handle emergency and non-emergency calls, determine responses, and dispatch appropriate personnel. You will enter and retrieve data, coordinate with district sites and external agencies, and support daily operations with up-to-date information from multiple systems.

The role emphasizes safety, confidentiality, and effective communication in a high-pressure environment, requiring familiarity with radio procedures and collaboration across

Competenze

• High school diploma or equivalent.
• Dispatch, call center, security, law enforcement, or military experience.
• Must meet insurability requirements of the Colorado School District Self-Insurance Pool.
• Basic knowledge of typical office equipment (phones, copiers, fax, email).
• Basic knowledge of Microsoft Office and various software applications.
• Knowledge of DOT, FMCSA, CDE, CDL rules and regulations, and state/federal laws applicable to students.
• Basic knowledge of 2-way radio procedures.
• Basic knowledge of GPS-Based AVL systems.
• Basic organizational skills and ability to multi-task.
• Basic interpersonal relations skills.
• Intermediate public relations skills.
• Intermediate verbal and written communication skills.
• Ability to operate base radio.
• Clear communication in a timely manner with professional demeanor and radio etiquette.
• Ability to work alone and collaboratively in a high-stress environment.
• Interact professionally with employees.
• Assess alternate routes and road hazards.
• Maintain confidentiality (HIPAA, HITECH, FERPA, etc).
• Collaborative work in a diverse environment; focus on student safety and customer service.
• Criminal background check and fingerprinting required for hire.

Mansioni

• Receive incoming telephone and/or radio calls about emergencies and non-emergencies and determine response requirements.
• Assign service requests to proper personnel via radio or other methods.
• Determine dispatch response requirements and follow up per district policies.
• Monitor incidents using maps and GPS to determine appropriate asset allocation.
• Enter, update, and retrieve information in computerized data systems.
• Monitor and relay information from Safe2Tell, security cameras, and building access cards.
• Relay critical information to district sites, administrators, external agencies, and stakeholders.
• Assist daily operations management: driver/para-educator check-in, vehicle availability, route directions.
• Record and track information: GPS data, requests, dispatches, and incident files.
• Maintain access to highly sensitive materials.
• Perform other related duties as assigned.

Conoscenze

Dispatch experience

Microsoft Office

Two-way radio procedures

GPS/AVL systems

Public relations

Verbal and written communication

Multi-tasking

Confidentiality

Team collaboration

Bilingual (English +)

Formazione

High school diploma or equivalent

Strumenti

GPS-Based AVL systems

Computerized data systems

Data entry

Descrizione del lavoro

Cherry Creek Schools is seeking a Dispatcher/Operator to handle emergency and non-emergency calls, determine responses, and dispatch appropriate personnel. You will enter and retrieve data, coordinate with district sites and external agencies, and support daily operations with up-to-date information from multiple systems.

The role emphasizes safety, confidentiality, and effective communication in a high-pressure environment, requiring familiarity with radio procedures and collaboration across