Emergency Dispatch Specialist – Public Safety

Houstonmethodistcareers; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Houston Methodist seeks a Public Safety/Security Dispatcher to monitor security systems, dispatch security requests, and support the Public Safety department. The role requires reliability, clear communication, and calm handling of emergencies in a hospital environment.

Responsibilities include operating centralized computer systems, logging incidents, and coordinating with staff and external contacts while maintaining patient safety and confidentiality.

Qualifications

• High School diploma or equivalent (GED, homeschool)
• Associates degree in criminal justice or related field preferred
• Two years of police, security or emergency dispatch experience
• State Security Officer Commissioned or Non-Commissioned License; Texas DL within 90 days; CPI training within 60 days

Responsibilities

• Dispatch, coordinate, and document security requests; monitor security systems
• Assist internal and external customers with service requests, routine and emergent
• Respond to emergencies with reliability, accuracy, and documentation
• Maintain logs and communicate with staff and patients in a customer‑service oriented manner

Skills

Customer service

Communication skills

English proficiency

Multitasking

Computer literacy

Education

High School diploma or GED

Associates degree preferred

Tools

MS Office

Security systems

CCTV monitoring

Job description

Houston Methodist seeks a Public Safety/Security Dispatcher to monitor security systems, dispatch security requests, and support the Public Safety department. The role requires reliability, clear communication, and calm handling of emergencies in a hospital environment.

Responsibilities include operating centralized computer systems, logging incidents, and coordinating with staff and external contacts while maintaining patient safety and confidentiality.