Emergency Communications Dispatcher — Police, Fire & EMS

Regional 911 Intake Solutions; Virginia Beach (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Paid leave

Employee assistance resources

Continuing education

Job summary

Regional 911 Intake Solutions seeks Police/Fire/EMS dispatchers for Merizo, GU. Responsibilities include coordinating emergency responses, processing requests, and directing units across police, fire, rescue, and medical services.

The role requires understanding dispatch procedures, prioritization under pressure, and adherence to training and authority boundaries. Overtime and shifts may apply in a 24/7 operation.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline‑specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks Police/Fire/EMS dispatchers for Merizo, GU. Responsibilities include coordinating emergency responses, processing requests, and directing units across police, fire, rescue, and medical services.

The role requires understanding dispatch procedures, prioritization under pressure, and adherence to training and authority boundaries. Overtime and shifts may apply in a 24/7 operation.