Emergency Dispatch Specialist

EMSA; Tulsa (OK); On-site; USD 20,664 - 30,307; Full time

Job summary

EMSA East Division in Tulsa seeks an Emergency Dispatcher to evaluate calls via telephone, prioritize according to protocols, and manage incoming emergencies. The role requires relevant certifications (EMR/EMT/Paramedic) with EMSA supporting certification where possible.

Responsibilities include operating CAD and radio equipment, ensuring accurate data entry within target times, and coordinating resources during incidents while maintaining compliance with policies and safety standards.

Qualifications

• High School diploma or equivalent.
• Must be 18 years of age.
• Must have a valid Oklahoma driver’s license.
• Current EMR, EMT or Paramedic certification and meet other company standards depending on classification level
• EMD certification preferred - EMSA can help obtain
• Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency
• Must be able to meet the requirements of EMR, EMT-Basic/Advanced, or Paramedic job description depending on current certification level as recognized by EMSA

Responsibilities

• Evaluate a patient’s condition on the telephone and prioritize the call using industry standard protocols.
• Follow professional radio communications techniques.
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
• Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
• Demonstrates the ability to apply the System Status Plan (SSP) to daily operations.
• Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate.
• Maintain quality improvement program goals.
• Demonstrates the ability to modify the SSP as needed for efficient operations.
• Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary.
• Ability to direct resources during major/mass casualty incidents.
• Complies with all company policy, procedures, or practices.

Skills

Typing 30 wpm

Public communication

Reporting and writing

Following directions

Independent work

Education

High school diploma

18+ years old

Oklahoma driver’s license

EMR/EMT/Paramedic certification

EMD certification preferred

Dispatcher experience preferred

Tools

CAD system

Communications equipment

Job description

EMSA East Division in Tulsa seeks an Emergency Dispatcher to evaluate calls via telephone, prioritize according to protocols, and manage incoming emergencies. The role requires relevant certifications (EMR/EMT/Paramedic) with EMSA supporting certification where possible.

Responsibilities include operating CAD and radio equipment, ensuring accurate data entry within target times, and coordinating resources during incidents while maintaining compliance with policies and safety standards.