System Status Controller

EMSA; Tulsa (OK); On-site; USD 20,664 - 30,307; Full time

Job summary

EMSA East Division in Tulsa seeks an Emergency Dispatcher to evaluate calls via telephone, prioritize according to protocols, and manage incoming emergencies. The role requires relevant certifications (EMR/EMT/Paramedic) with EMSA supporting certification where possible.

Responsibilities include operating CAD and radio equipment, ensuring accurate data entry within target times, and coordinating resources during incidents while maintaining compliance with policies and safety standards.

Qualifications

• High School diploma or equivalent.
• Must be 18 years of age.
• Must have a valid Oklahoma driver’s license.
• Current EMR, EMT or Paramedic certification and meet other company standards depending on classification level
• EMD certification preferred - EMSA can help obtain
• Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency
• Must be able to meet the requirements of EMR, EMT-Basic/Advanced, or Paramedic job description depending on current certification level as recognized by EMSA

Responsibilities

• Evaluate a patient’s condition on the telephone and prioritize the call using industry standard protocols.
• Follow professional radio communications techniques.
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
• Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
• Demonstrates the ability to apply the System Status Plan (SSP) to daily operations.
• Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate.
• Maintain quality improvement program goals.
• Demonstrates the ability to modify the SSP as needed for efficient operations.
• Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary.
• Ability to direct resources during major/mass casualty incidents.
• Complies with all company policy, procedures, or practices.

Skills

Typing 30 wpm

Public communication

Reporting and writing

Following directions

Independent work

Education

High school diploma

18+ years old

Oklahoma driver’s license

EMR/EMT/Paramedic certification

EMD certification preferred

Dispatcher experience preferred

Tools

CAD system

Communications equipment

Job description

EMSA East Division

1417 North Lansing ave

Tulsa, OK 74106, USA

Description

Minimum Qualifications

• High School diploma or equivalent
• Must be 18 years of age
• Must have a valid Oklahoma driver’s license.
• Current EMR, EMT or Paramedic certification and meet other company standards depending on classification level
• EMD certification preferred - EMSA can help obtain
• Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency
• Must be able to meet the requirements of EMR, EMT-Basic/Advanced, or Paramedic job description depending on current certification level as recognized by EMSA

Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Essential Functions of the Position

• Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols.
• Follow professional radio communications techniques.
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
• Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
• Demonstrates the ability to apply the System Status Plan (SSP) to daily operations.
• Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate.
• Maintain quality improvement program goals.
• Demonstrates the ability to modify the SSP as needed for efficient operations.
• Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary.
• Ability to direct resources during major/mass casualty incidents.
• Complies with all company policy, procedures, or practices.

Punctuality and regular, predictable, reliable, consistent attendance are essential. Other essential functions include professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations, and performing the core duties of the position either with or without a reasonable accommodation.

Other Functions of the Position

Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities. These responsibilities are not considered essential functions of the position and may be modified or reassigned to accommodate individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) as amended.

Knowledge, Skills, Abilities, and Other Characteristics

• Keys at least 30 words per minute
• Able to communicate with the public via telephone in a professional and courteous manner
• Write routine reports and correspondence.
• Willingness and ability to follow directions.
• Carry out instructions while working independently

Supervisory Responsibilities

• There are no direct supervisory responsibilities for the position.

Physical Demands

• Must be able to withstand considerable sitting, up to 12 hours daily
• work a variety of shift hours while performing the duties of the job
• Frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms
• Occasionally lift and/or move up to 10 (ten) pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Frequent hearing and talking to interpret job functions.
• While performing the duties of this job, the SSC works inside an air-controlled environment
• The noise level in the work environment is usually moderate
• Minimal exposure to fumes or grease or hazardous conditions
• Frequently encounters stress due to responding to emergency calls

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.