Emergency Dispatch & Customer Care Agent

ADT; Manasquan (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Disability insurance

Life insurance

Wellbeing benefits

Paid time off

6 paid holidays

Job summary

ADT Security Services in Manasquan, NJ is seeking a Monitoring Representative I to answer, respond to, and follow up on alarm activity. The role requires dispatching emergencies, assisting customers, and maintaining knowledge of company policies.

Position is onsite at 2210 Landmark Place, Manasquan NJ 08736 with weekend/holiday/shift work and potential overtime. Must be licensed to work where required and proficient with MS Office.

Qualifications

• High School Diploma or GED and 1–3 months related experience or training preferred.
• Excellent communication and listening skills required.
• Ability to work overtime and shift work as needed.

Responsibilities

• Respond to and dispatch alarm activity; follow up on inquiries.
• Verify, respond to, and dispatch emergency signals to police/fire.
• Answer incoming calls and assist customers and coworkers.
• Maintain knowledge of company policies and SOPs.
• Meet productivity and quality standards (QA 90%+).
• Work onsite at the Manasquan, NJ location and comply with overtime requirements.
• Handle signals from a single location and multiple stations.

Skills

Self-motivated

Excellent communication

Team player

Decision making

PC proficiency

Productivity standards

Quality standards 90%

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

ADT Security Services in Manasquan, NJ is seeking a Monitoring Representative I to answer, respond to, and follow up on alarm activity. The role requires dispatching emergencies, assisting customers, and maintaining knowledge of company policies.

Position is onsite at 2210 Landmark Place, Manasquan NJ 08736 with weekend/holiday/shift work and potential overtime. Must be licensed to work where required and proficient with MS Office.