Emergency Dept Clerical Supervisor — Leadership & Operations

University of Michigan; Ann Arbor (MI); Hybrid; USD 62,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement match

Job summary

University of Michigan's Michigan Medicine seeks a Clerical Supervisor Senior to lead the Adult Emergency Department clerical team, guiding daily operations and improving the patient care experience. You will oversee staffing, performance management, coaching, and coordination with ED leadership to ensure efficient service.

Required qualifications include an associate degree in Business or Health Care Administration and formal supervisory experience.

Qualifications

• Associate's Degree in Business or Health Care Administration or other related field.
• Formal supervisory experience.
• Evidence of demonstrated or potential leadership ability.
• Excellent listening, written, verbal, and information technology skills.
• Ability to communicate effectively to enhance productivity and build respectful relationships.
• Ability to resolve workplace issues constructively.
• Strong organizational and multitasking abilities.
• Ability to lead and mentor staff across shifts.

Responsibilities

• Provide leadership and supervision for the ED clerical team.
• Coordinate, assign and supervise the work of the ED Clerical Team.
• Counsel, mentor, coach, discipline, and evaluate ED Clerks.
• Identify and plan for staffing consistent with the needs of the department and budgetary requirements.
• Participate in planning and problem solving of daily unit/area operations and priorities of clerical support for efficient patient care services.
• Participate in hiring activities of clerical staff, conducting personnel interviews and reference checks.
• Participate in the development, implementation and revision of individual performance plans and professional advancement. Conduct Clerk performance evaluation at designated intervals
• Participate in the development, implementation and revision of orientation plans and processes for ED Clerks, including selection and training of preceptors
• Assist in the orientation of faculty and staff to ED clerical operations
• Participate and provide input in the monitoring and planning process of department payroll and commodity expenditures.
• Interpret and implement Michigan Medicine and University policies and procedures and the standards of regulatory agencies.
• Participate in planning, coordinating and evaluating unit quality improvement activities.
• Promote staff involvement in department quality improvement/lean initiatives to foster engagement and employee growth
• Maintain open lines of communication between staff and leadership, escalating issues as needed
• Promotes community building and diversity initiatives that help employees learn and respect each others differences.
• Maintain competency in all clerical roles and work assignments, providing staffing coverage in AES when needed.
• Resolve day-to-day operational issues and employee concerns as they arise.
• Anticipate and respond to patient/family issues and concerns.
• Ensure appropriate levels of forms and other supplies required for efficient clinical and clerical operations are maintained at all times. Recommend changes to ED forms content and inventory as needed.
• Ensure that department business machines and communication devices are working properly and in sufficient quality to support clinical operations.
• Collaborate with the ED leadership team in the development and implementation of department goals and objectives, new and revised policies, procedures and methods.
• Facilitate open channels of communication with managers, peers, staff, and providers.
• Participate as a member of ED leadership meetings; problem solve issues related to clerical practice within the ED and in consultation with external departments.
• Represent the ED to other departments and outside agencies as delegated
• Support and facilitate initiatives to improve the ED patient care experience.

Skills

Supervisory experience

Leadership ability

Communication

Listening skills

Conflict resolution

Coaching & mentoring

Organizational skills

Problem solving

Team building

Education

Associate's Degree in Business or Health Care Administration

Bachelor's Degree in Business or Health Care Administration

Job description

University of Michigan's Michigan Medicine seeks a Clerical Supervisor Senior to lead the Adult Emergency Department clerical team, guiding daily operations and improving the patient care experience. You will oversee staffing, performance management, coaching, and coordination with ED leadership to ensure efficient service.

Required qualifications include an associate degree in Business or Health Care Administration and formal supervisory experience.