Clerical Senior Supervisor

University of Michigan; Ann Arbor (MI); Hybrid; USD 62,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement match

Job summary

University of Michigan's Michigan Medicine seeks a Clerical Supervisor Senior to lead the Adult Emergency Department clerical team, guiding daily operations and improving the patient care experience. You will oversee staffing, performance management, coaching, and coordination with ED leadership to ensure efficient service.

Required qualifications include an associate degree in Business or Health Care Administration and formal supervisory experience.

Qualifications

• Associate's Degree in Business or Health Care Administration or other related field.
• Formal supervisory experience.
• Evidence of demonstrated or potential leadership ability.
• Excellent listening, written, verbal, and information technology skills.
• Ability to communicate effectively to enhance productivity and build respectful relationships.
• Ability to resolve workplace issues constructively.
• Strong organizational and multitasking abilities.
• Ability to lead and mentor staff across shifts.

Responsibilities

• Provide leadership and supervision for the ED clerical team.
• Coordinate, assign and supervise the work of the ED Clerical Team.
• Counsel, mentor, coach, discipline, and evaluate ED Clerks.
• Identify and plan for staffing consistent with the needs of the department and budgetary requirements.
• Participate in planning and problem solving of daily unit/area operations and priorities of clerical support for efficient patient care services.
• Participate in hiring activities of clerical staff, conducting personnel interviews and reference checks.
• Participate in the development, implementation and revision of individual performance plans and professional advancement. Conduct Clerk performance evaluation at designated intervals
• Participate in the development, implementation and revision of orientation plans and processes for ED Clerks, including selection and training of preceptors
• Assist in the orientation of faculty and staff to ED clerical operations
• Participate and provide input in the monitoring and planning process of department payroll and commodity expenditures.
• Interpret and implement Michigan Medicine and University policies and procedures and the standards of regulatory agencies.
• Participate in planning, coordinating and evaluating unit quality improvement activities.
• Promote staff involvement in department quality improvement/lean initiatives to foster engagement and employee growth
• Maintain open lines of communication between staff and leadership, escalating issues as needed
• Promotes community building and diversity initiatives that help employees learn and respect each others differences.
• Maintain competency in all clerical roles and work assignments, providing staffing coverage in AES when needed.
• Resolve day-to-day operational issues and employee concerns as they arise.
• Anticipate and respond to patient/family issues and concerns.
• Ensure appropriate levels of forms and other supplies required for efficient clinical and clerical operations are maintained at all times. Recommend changes to ED forms content and inventory as needed.
• Ensure that department business machines and communication devices are working properly and in sufficient quality to support clinical operations.
• Collaborate with the ED leadership team in the development and implementation of department goals and objectives, new and revised policies, procedures and methods.
• Facilitate open channels of communication with managers, peers, staff, and providers.
• Participate as a member of ED leadership meetings; problem solve issues related to clerical practice within the ED and in consultation with external departments.
• Represent the ED to other departments and outside agencies as delegated
• Support and facilitate initiatives to improve the ED patient care experience.

Skills

Supervisory experience

Leadership ability

Communication

Listening skills

Conflict resolution

Coaching & mentoring

Organizational skills

Problem solving

Team building

Education

Associate's Degree in Business or Health Care Administration

Bachelor's Degree in Business or Health Care Administration

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Support the Adult Emergency Department Clerical team and leadership in the planning, management and daily operations of clerical services. Provide leadership that promotes high level staff performance consistent with our focus on continuously improving the quality and efficiency of patient care and optimizing the patient care experience. The Michigan Medicine classification for this position is Clerical Supervisor Senior.

Responsibilities*

Personnel Management in collaboration with the ED Clerical Leadership Team.

• Provide leadership and supervision for the ED clerical team and overall department support
• Coordinate, assign and supervise the work of the ED Clerical Team
• Counsel, mentor, coach, discipline, and evaluate ED Clerks
• Identify and plan for staffing consistent with the needs of the department and budgetary requirements.
• Participate in planning and problem solving of daily unit/area operations and priorities of clerical support for efficient patient care services.
• Participate in hiring activities of clerical staff, conducting personnel interviews and reference checks.
• Participate in the development, implementation and revision of individual performance plans and professional advancement. Conduct Clerk performance evaluation at designated intervals
• Participate in the development, implementation and revision of orientation plans and processes for ED Clerks, including selection and training of preceptors
• Assist in the orientation of faculty and staff to ED clerical operations
• Participate and provide input in the monitoring and planning process of department payroll and commodity expenditures.
• Interpret and implement Michigan Medicine and University policies and procedures and the standards of regulatory agencies.
• Participate in planning, coordinating and evaluating unit quality improvement activities.
• Promote staff involvement in department quality improvement/lean initiatives to foster engagement and employee growth
• Maintain open lines of communication between staff and leadership, escalating issues as needed
• Promotes community building and diversity initiatives that help employees learn and respect each others differences.

Departmental

• Maintain competency in all clerical roles and work assignments, providing staffing coverage in AES when needed.
• Resolve day-to-day operational issues and employee concerns as they arise.
• Anticipate and respond to patient/family issues and concerns.
• Ensure appropriate levels of forms and other supplies required for efficient clinical and clerical operations are maintained at all times. Recommend changes to ED forms content and inventory as needed.
• Ensure that department business machines and communication devices are working properly and in sufficient quality to support clinical operations.
• Collaborate with the ED leadership team in the development and implementation of department goals and objectives, new and revised policies, procedures and methods.
• Facilitate open channels of communication with managers, peers, staff, and providers.
• Participate as a member of ED leadership meetings; problem solve issues related to clerical practice within the ED and in consultation with external departments.
• Represent the ED to other departments and outside agencies as delegated
• Support and facilitate initiatives to improve the ED patient care experience.

Required Qualifications*

• Associate's Degree in Business or Health Care Administration or other related field
• Formal supervisory experience
• Evidence of demonstrated or potential leadership ability including; team leader or other informal management experience.
• Demonstrated excellent listening, written, verbal, and information technology skills. Shares relevant information.
• Demonstrated commitment to identify constructive approaches to resolving workplace issues.
• Ability to communicate effectively in ways that enhance productivity and build respectful relationships
• Demonstrated skills in conflict resolution, coaching and mentoring, performance management
• Demonstrated ability to communicate and collaborate in a manner that fosters teambuilding with all levels of staff and management, both internal and external to the department
• Demonstrated effective organizational skills, managing multiple tasks and projects.
• Ability to problem solve, and apply critical thinking, and decision-making skills
• Demonstrated ability to promote professional working relationships

Desired Qualifications*

• Bachelor's Degree in Business or Health Care Administration or other related field
• One or more years of recent emergency department clerical or supervisory experience
• Three years' formal supervisory or leadership experience in a clinical setting
• Knowledge of Michigan Medicine policies and practices.
• Experience with Quality improvement/Lean initiatives
• Responds positively to change, showing willingness to learn new ways to accomplish work.
• Strong ability to work independently and collaboratively with others

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

This position provides supervision for the evening shift, with rotating on call including holiday and weekends.

Additional Information

Supervision Received: The ED Clerical Supervisor reports directly to the ED Clerical Manager. Independent judgment and discretion in the execution of responsibilities is exercised.

Supervision Exercised: Administrative supervision is exercised over ED Patient Services Associates, Intermediates, and Seniors.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.