Emergency Department Registration & Financial Concierge

UPMC; Coudersport (Potter County); On-site; USD 25,000 - 30,000; Full time

Job summary

UPMC Cole in Coudersport is hiring a full-time Emergency Department Patient Services Representative to support patient registration at the front desk and bedside. The role emphasizes welcoming patients, explaining copayments and financial obligations, collecting payments when applicable, and connecting patients with financial advocacy resources.

The incumbent will update demographics and insurance information, obtain consent signatures, and promote service excellence while maintaining HIPAA

Qualifications

• Completion of High School graduate or equivalent.
• Experience in healthcare or patient access preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Welcome patients upon arrival and support registration at front desk and bedside.
• Educate patients on copayments and financial obligations; collect payments when applicable.
• Connect patients to financial advocacy resources when appropriate.
• Update demographics and insurance coverage information.
• Obtain consent signatures and promote a culture of service excellence.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Customer service

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

UPMC Cole in Coudersport is hiring a full-time Emergency Department Patient Services Representative to support patient registration at the front desk and bedside. The role emphasizes welcoming patients, explaining copayments and financial obligations, collecting payments when applicable, and connecting patients with financial advocacy resources.

The incumbent will update demographics and insurance information, obtain consent signatures, and promote service excellence while maintaining HIPAA